More Steps to Take
After you report a scam, these extra steps can help you protect your records, request assistance, and try to resolve the problem.
Contact the seller
If it is safe and useful to do so, contacting the seller directly may help you ask for a refund, correction, replacement, or written answer.
Contact the online marketplace platform
If the transaction happened through an online marketplace or app, the platform may have buyer-protection tools, dispute forms, or seller-reporting channels.
Contact the payment card provider
Your card issuer, payment app, bank, or other payment provider may be able to explain dispute rights, chargebacks, or account-protection options.
Submit a consumer review or rating
A clear consumer review or rating can warn other people and may encourage a business or platform to respond.
Contact a complaint agency
Consumer protection agencies and complaint organizations may be able to give guidance, collect reports, or refer your case to the right place.
Contact industry associations
Industry associations, trustmark programs, and dispute-resolution bodies may offer complaint channels for businesses that participate in their programs.